Production Lead Times & Shipping Info
Posted by Karen Lindsey on
For information on lead times and customer service please read below.
Some of our customer service agents are working from home at this time. The best method to contact us will be via email at firstname.lastname@example.org. For faster service, please email us with your inquires.
While our current lead times are approximately 1-3 business days, we do expect this to fluctuate with the number of incoming orders. We will not guarantee production or shipping time frames for any orders at this time, but we are working quickly and efficiently to get all orders out timely. If there are any changes, we will post updates here, as needed.
On orders shipping with free shipping option, we will ship the most cost effective way for our company. Free shipping orders are usually sent via USPS First Class Mail. First Class Mail orders are taking anywhere from 5 business days to 10 business days, and some locations have even experienced longer wait times.
If you select a shipping upgrade, please take into account that this does not change the time it takes for us to make your order. We produce the signs in the order of which they are received. You will still have the production lead time, as well as the time in transit.
On orders where customers pay for upgraded shipping methods, please also be aware that both UPS and USPS have suspended their delivery guarantees, and are not refunding shipments in their system if they arrive late. We will not refund any shipping costs on orders that arrive later than the anticipated delivery date.
While for most expedited services, they are running efficiently, there have been some instances where packages are delayed. If that happens, we will not refund any shipping charges, as it is outside of our control and they will not refund us for any late shipments. You can view their suspension of service guarantee info here.
If there are any changes, we will post updates here, as needed.