National Emergency Response to Pandemic

Posted by Karen Lindsey on

During the pandemic, we are scaled back on employees. For information on lead times and customer service please read below.

Free Shipping
Free shipping orders are usually sent via USPS First Class Mail. Both First Class Mail and Priority Mail packages are taking 7-14 business days in many locations across the US. For faster shipping, please select UPS at checkout. 

Customer Service
Our customer service agents are working from home at this time. The best method to contact us will be via email at info@wholesalemagneticsigns.com. While we do have the phones forwarded during business hours, we will have limited agents available to answer the phone lines. For faster service, please email us with your inquires. 

Order Fulfillment 
We are currently running at half capacity in our production area to protect our employees and to practice social distancing. While our current lead times are approximately 2-3 business days, we do expect this to fluctuate with the number of incoming orders. We will not guarantee shipping time frames for any orders at this time. For your protection, the staff members making your signs will be self isolated at the shop and will not have outside contact during this time.

If you select UPS Next Day Air or USPS Express Mail shipping, your order will get priority and go out within our normal 1 business day lead time. We will be putting orders that select one of these shipping options ahead of others. 

If there are any changes, we will post updates here, as needed.

ONGOING SHIPPING DELAYS
On orders shipping with free shipping option, we will ship the most cost effective way for our company. Often times, USPS First Class Mail is the cheapest method, especially if you order stickers. First Class Mail orders are taking anywhere from 7 business days to 14 business days, and some locations have even experienced longer wait times. 

On orders where customers pay for upgraded shipping methods, please keep in mind that both UPS and USPS have suspended their delivery guarantees, and are not refunding shipments in their system if they arrive late. We will not refund any shipping costs on orders that arrive later than the anticipated delivery date.

While for most expedited services, they are running efficiently, there have been some instances where packages are delayed. If that happens, we will not refund any shipping charges, as it is outside of our control and they will not refund us for any late shipments. You can view the UPS COVID response here:
https://www.ups.com/us/en/service-alerts.page?id=alert1

If there are any changes, we will post updates here, as needed.


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