National Emergency Response to Pandemic
Posted by Karen Lindsey on
During the pandemic, we are scaled back on employees. For information on lead times and customer service please read below.
Free Shipping
Free shipping orders are usually sent via USPS First Class Mail. Both First Class Mail and Priority Mail packages are taking 7-14 business days in many locations across the US. For faster shipping, please select UPS at checkout.
Customer Service
Our customer service agents are working from home at this time. The best method to contact us will be via email at info@wholesalemagneticsigns.com. While we do have the phones forwarded during business hours, we will have limited agents available to answer the phone lines. For faster service, please email us with your inquires.
Order Fulfillment
We are currently running at half capacity in our production area to protect our employees and to practice social distancing. While our current lead times are approximately 2-3 business days, we do expect this to fluctuate with the number of incoming orders. We will not guarantee shipping time frames for any orders at this time. For your protection, the staff members making your signs will be self isolated at the shop and will not have outside contact during this time.
If you select UPS Next Day Air or USPS Express Mail shipping, your order will get priority and go out within our normal 1 business day lead time. We will be putting orders that select one of these shipping options ahead of others.
If there are any changes, we will post updates here, as needed.
Updated 04/14/2020 8:00 am